Total+Quality+Management

=Total Quality Management (N=3)=


 * Definition 1:** Total Quality Management is a structured system for satisfying internal and external customers and suppliers by integrating the business environment, continuous improvement and breakthroughs with development, improvement, and maintenance cycles while changing organisational culture**.**
 * Source:** [|http://servicedesk.unimelb.edu.au]
 * Focus:** Business Management

As defined by the International Organization for Standardization (ISO): "TQM is a management approach for an organization, centered on quality, based on the participation of all its members and aiming at long-term success through customer satisfaction, and benefits to all members of the organization and to society."[1] A Comprehensive Definition: TQM Total Quality Management is the management of total quality. We know that management consists of planning, organizing, directing, control, and assurance. Then, one has to define "total quality". Total quality is called total because it consists of 3 qualities : Quality of return to satisfy the needs of the shareholders, Quality of products and services to satisfy some specific needs of the consumer (end user) and Quality of life - at work and outside work - to satisfy the needs of the people in the organization. This is achieved with the help of upstream and downstream partners of the enterprise. To this, we have to add the corporate citizenship, i.e. the social, technological, economical, political, and ecological (STEPE) responsibility of the enterprise concerning its internal (its people) and external (upstream and downstream) partners, and community. Therefore, Total quality management goes well beyond satisfying the customer, or merely offering quality products (goods and/or services). Note that we use the term consumer or end customer. The reason is that in a Supply Chain Management approach, we don't have to satisfy our customers' needs but the needs of our customers' customers' all the way to the end customer, the consumer of a product and/or service. By applying this definition an enterprise achieves Business Excellence, as suggested by the Malcolm Baldrige (American) and the EFQM (European) Performance Excellence Models. To do that, one has to go well beyond ISO 9000 Standards series as suggested by these standards (ISO 9001, then ISO 9004, then Total Quality).[citation needed]
 * Definition 2:** TQM is composed of three paradigms:
 * Total: Involving the entire organization, supply chain, and/or product life cycle
 * Quality: With its usual Definitions, with all its complexities (External Definition)
 * Management: The system of managing with steps like Plan, Organize, Control, Lead, Staff, provisioning and suchlike[citation needed].
 * Source:** Wikipedia http://en.wikipedia.org/wiki/Total_Quality_Management
 * Focus:** Business Management


 * Definition 3:** Total Quality Management – common approach to implementation of the programmes for quality improvement within an organisation; the way of managing the organisation focused on quality, based on participation from all the members of the organisation fulfilling the users’ needs and aiming at long term success and well being of all the members of the organisation and the social community;
 * Source:** http://www.unizg.hr/tempusprojects/glossary.htm
 * Focus:** Higher Education