Service+Innovations

=**Service Innovations (N=4)**=


 * Definition 1:** Innovations that incorporate changes in technology, design, or delivery of a particular service or bundle of services
 * Source:** Greenhalgh T, Robert G, Bate P, Macfarlane F, Kyriakidou O. Diffusion of innovations in health service organizations. Malden MA: Blackwell Publishing Ltd, 2005.
 * Focus:** n/a


 * Definition 2:** Service innovation is a new or significantly improved service concept that is taken into practice. It can be for example a new customer interaction channel, a distribution system or a technological concept or a combination of them.
 * Source:** Wikipedia []
 * Focus:** n/a
 * Date added:** 07/31/2011


 * Definition 3:** The service innovation is a new service or a renewal of existing service which is put into practice and provides benefit to the organization; the benefit usually derives from the added value that the renewal provides to the customers
 * Source:** http://www.seiofbluemountain.com/upload/product/200911/2007qyczhy5z4a3.pdf
 * Focus:** Business
 * Date added:** 07/31/2011

**Source:** [] **Focus:** Business **Date added:** 07/31/2011
 * Definition 4:** Service innovation creates value for customers, employees, business owners, alliance partners, and/or the communities they serve through new and/or improved service offerings, service processes, and service business models.